Virtually all of the bar code equipment we sell includes a manufacturers warranty, which in most cases covers the equipment for a full twelve months from the date of purchase on a return to depot basis.

Additional warranties are available through Bar Code Software, Inc.  These extended manufacturer service policies may be purchased along with your equipment or after the original twelve month warranty has expired, and covers either on-site service or one and two day depot service.

If equipment is returned for warranty service, it typically takes three to four weeks before the equipment is returned to the customer.  Therefore, we highly recommend the purchase of a service contract that works for your company.  Bar Code Software, Inc., can inform you of all your options and related costs so that you can make an informed decision.

IMPORTANT:  While Bar Code Software does not perform actual equipment maintenance, we do support all of the software and hardware that we sell.  When experiencing difficulties, our clients can call us, free of charge, and we can help determine if the problem concerns set-up, operational errors or hardware deficiencies that require the manufacturer’s maintenance.